Shipping policy

Thank you for shopping with Evellor.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or holidays.

During holidays, promotions, or periods of unusually high order volume, processing may take longer.

Shipping Time

Standard delivery is generally estimated at 5–10 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier delays, weather, customs procedures, and other circumstances outside our control.

Shipping Confirmation

Once your order has shipped, you may receive a shipping confirmation and tracking information when available.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Delayed or Lost Packages

If tracking indicates that a package has been delivered but you have not received it, please contact the shipping carrier first and then contact us at support@evellor.shop

We will assist where possible, but carrier investigations may be required before a resolution can be provided.

International Orders

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.