Refund policy

At Evellor, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned with its original packaging, tags, and accessories where applicable.
Proof of purchase or order information may be required.
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

How to Request a Return

Please contact us at support@evellor.shop with your order number and the reason for your return.

We will provide return instructions if your request is approved.

Customers are responsible for return shipping costs unless the item was received damaged, defective, incorrect, or otherwise qualifies for a return shipping exception.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at support@evellor.shop with your order details and photographs of the item if requested.

We will review the issue and work with you toward an appropriate resolution.

Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has been processed or shipped.